Questions about our orders

What can I expect if I choose to order a research paper from you?

You can expect to have a researcher/writer with a graduate degree in the field of the topic of your paper; you can expect regular communication with that writer while your paper is being crafted; you can expect that all of your instructions will be followed; and you can expect the best customer service in the industry.

How do I order an essay?

The process is clear and direct:

  • Access the order form on our site. There will be a number of fields to fill in. Do not skip any of these fields, because we must have all of the details of your need. Some of the fields are in drop down menus – please make sure you click the right choice. Toward the end there will be a large field box for you to provide all of your unique requirements. Please give us as much information as possible. If we have any questions, we will contact you.

  • The cost of your order is calculated as you complete the required fields. The final cost you see before you click “submit” will not change. We do not add hidden charges at the end as some others in the industry do.

  • Choose your method of payment – payments are fully secure and processed by an SSL-certified third party. All customer financial information is encrypted.

  • We will send you a confirmation email to verify your order. Please check the details again, to be certain you have not made any mistakes.

  • We will send you another email when your writer has been assigned. This usually takes about an hour. We will have already set up your password-protected account, and you writer will be available to you via that account. Check your account. If you have more information to give your writer, do it. Your writer may also have questions of you. It is important that you check your account regularly and keep in touch with your writer.

  • If we need to get in touch with you quickly for any reason, we will call you.

  • We will email you when your product is completed and ready for your review.

  • Access your account and review the final draft.

  • If you are happy with the final product, simply click “approve” and it will be converted into a Word of PDF document, as you request. You may then download it onto your own device.

  • If you want any changes, just let us know by click the “revision request” button – Tell us what you want revised and it will be done quickly.

What kinds of writing can I order?

We are a comprehensive service. This means that any type of academic assignment you get can be fulfilled by a qualified writer on our team. Here is a basic list of the most common orders we receive:

  • Essays of any purpose

  • Term and research papers

  • Research projects, proposals

  • Summaries

  • Presentations and PowerPoint slides

  • Lab reports

  • Case studies

  • Book reports and reviews

  • Articles and article analyses/critiques

  • Coursework assignments, especially in the fields of math and sciences

  • Multiple-choice test-taking – timed and untimed

  • Graduate projects – theses and dissertations as well as other research projects

  • Admissions essays and personal statements

  • Abstracts and annotated bibliographies

  • Editing of any student-completed work

If you do not see what you want on this list, just contact us – we will find a perfect writer for you.


I am in high school. Can I use your service?

Of course. We supply writing for all academic levels.

Is this legal?

Yes, absolutely. You are purchasing a product or service from an established online company, just as you would purchase a piece of clothing or a book.

While these are the most common questions, you may have others. Please get in touch with us to have any and all of your questions answered.


Questions about our writers

How do you find your writers?

Writers want to work for us because they are paid well and because they know we have the same high standards they do. We are always looking for qualified writers and advertise for them in professional journals. There is a lengthy and comprehensive screening process that includes verification of degrees and transcripts, an English examination, and the production of original writing projects that we assign.

All of our writers are from English-speaking institutions and all of them are native English-speaking scholars.


Questions about our guarantees

I have been burned by other writing services. How are you any different?

Your experience with our company will be unique within this industry, in the following ways:

  • Unlike the majority of writing services, we only employ writer with degrees and academic writing experience. And those writers only take orders for which they are fully qualified. WE match orders and writers. Other companies throw orders out for bidding by anyone, qualified or not or they use non-degreed foreign students who cut, paste, and spin existing pieces of writing.

  • We produce every piece of writing from scratch and guarantee its originality. When it is delivered to a client, it is purged from our system, never to be seen again by another person. We provide plagiarism scan reports to every customer.

  • We insist upon lots of detail from our customers and follow every specification they give us.

  • We offer free revisions is the final draft does not meet 100% satisfaction

  • We provide free pages – title, table of contents, reference, and outline

  • We set up direct communication between client and writer so that the customer can ultimately get exactly what s/he wants.

What happens if I am not happy?

We never let a customer leave us unsatisfied with his/her piece of writing. Your writer will continue to revise the piece until it is just what you want. If you continue to be dissatisfied, you may contact customer support and request another writer. Whatever we need to do to give you the piece of writing you want is what we will do. (Note: if your revision requests change your original order, an additional fee will apply).


Can I be sure that your payment process is secure?

We use the same payment processor that many major online retailers use. Your information is encrypted, never seen by us, and the processor has an up-to-date SSL certification.

Is your service confidential? I don’t want anyone to ever know I am using a writing company.

We have a published Privacy Policy on our site, and we urge all of our customers to review it. Personal information of our customers is encrypted and is secured by the latest firewall protections. We never share, sell, distribute or trade our customer information with any other parties. No one will ever know that you have used our service. You will be assigned a customer ID number, and you will only be known by that number. Even your writer will not have your name or any other personal information.

I have used other services that sent me essays that I found were plagiarized and that were published on other Internet sites. How do I know you won’t do the same thing?

We know that there are many companies that re-sell their products or, worse, steal writing from databases. They rely on one-time customers who will obviously never return. We rely on long-term relationships with our customers, so our policies guarantee original writing (backed up by a plagiarism scan report which we provide). And once a customer has approved and taken delivery of a product, it is wiped from our site. It will never appear anywhere else. This is one of the reasons for our very high percentage of repeat customers. They know they can trust us.

Do I get a refund if you don’t give me what I want?

We have a money-back guarantee policy posted on our site. There are certain conditions under which we provide full or partial refunds to customers. It is rare that we provide refunds, however, because our policy is that we keep writing for a customer until s/he loves the final product. In very rare circumstances, there may be an emergency with a writer and we do our best to locate another and meet the customer’s deadline. If there are delays that are our fault, we always provide at least a partial refund.

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